Sprint expands support for customers in the path of Hurricane Irma
Sprint is waiving all text, call and data overage fees for Sprint, BoostMobile and Virgin Mobile customers in Florida through Sept. 15, and extending the same previously announced waived overage fees for customers in Puerto Rico and U.S. Virgin Islands through Sept 15. Fees will be proactively waived during the specified timeframe. Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits.
The company will also waive all international call and text overage fees for Sprint, Boost Mobile and Virgin Mobile customers in the U.S. to the Bahamas, and roaming voice and text overage charges for Sprint customers in the Bahamas, effective through Sept. 15. Customers can sign in to their My Sprint account to enable international calling before attempting to make a call. They can also chat with a Sprint International Representative. Customers may cancel international calling at any time following the effective period.
Customers are encouraged to use text messaging when possible due to high call volumes and possible network congestion in the local area.
For those customers preparing for Hurricane Irma, Sprint offers the following tips:
- Keep wireless phones and backup batteries charged, but be aware that an interruption of wireline and commercial power could affect wireless calls.
- If possible, have extra batteries on hand and charged.
- In times of commercial power outages, a car adapter for your wireless phone should enable you to recharge the battery.
- Keep phones and necessary accessories in a sealed plastic bag to avoid water damage during flooding.
- Load family and emergency numbers into your wireless phone.
- Use your Sprint camera phone to take digital pictures or video of your property and valuables before the storm hits. Upload the images to your cloud so you have "before" pictures in the event of any storm damage.
- WiFi service in your homes may be impacted. It is advisable to activate hotspot service on your mobile phones if possible, to have alternate access to your computers and other WiFi devices at home.
For Hurricane Irma updates from Sprint, visit: http://newsroom.sprint.com/sprint-ready-for-hurricane-irma.htm